Terms & Conditions
🛍️ 1. Order Processing
• Orders are processed 24x7, including Sundays and public holidays.
• Most orders are dispatched within 1 to 24 hours of placement.
• If an item is out of stock:
• We may ship the available items first.
• The remaining items will be shipped when back in stock.
• We may offer an exchange or refund based on your preference.
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📦 2. Delivery Areas & Methods
• Indore Local Delivery:
• Delivered within 60–90 minutes.
• Fulfilled directly by Shefie’s in-house delivery team.
• Available 24x7, including weekends and public holidays.
• Pan India Delivery:
• Delivered within 3–7 business days depending on location.
• Fulfilled through trusted logistics partners like Delhivery, Xpressbees, etc.
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💸 3. Shipping Charges
• Prepaid orders above ₹999: Free shipping
• Prepaid orders below ₹999: Shipping charge of ₹99
• Cash on Delivery (COD): Flat ₹49 COD fee
• Indore express delivery: ₹49 flat, or free for orders above ₹999
• COD fee is non-refundable even in case of returns or cancellations.
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⏱️ 4. Delivery Timelines
• Indore Same-Day Delivery:
• Delivered within 60–90 minutes.
• Available any time, any day.
• Includes real-time order tracking and OTP verification.
• Pan India Delivery:
• Dispatched within 24–48 hours.
• Delivered in 3–7 business days depending on your address.
• May be delayed due to weather, festivals, remote locations, or courier delays.
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🔍 5. Order Tracking
• Tracking link will be sent via email and SMS after dispatch.
• You can also view tracking in the “My Orders” section of your Shefie account.
• Please allow up to 24 hours for the tracking link to start showing updates.
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🏠 6. Change of Address
• Delivery address can only be changed before dispatch.
• Contact our support team immediately to request a change:
• Email: orders@shefie.com
• WhatsApp: +91 70008 04695
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❗ 7. Lost, Damaged, or Undelivered Orders
• If the order is damaged at the time of delivery, reject the package and notify us.
• If the order is marked “delivered” but not received, inform us within 24 hours.
• If the order is lost in transit, we will conduct an internal investigation with the courier.
• Based on the outcome, we will issue a refund or send a replacement.
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❌ 8. Cancellations
• Orders can only be cancelled before dispatch.
• Once dispatched, cancellations are not possible.
• COD charges (₹49) are non-refundable in any case.
• To cancel, contact our support team or log into your Shefie account and go to “My Orders.”
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💬 9. Customer Support
• Our customer support team is available 24x7.
• Contact us any time at:
• Email: orders@shefie.com
• WhatsApp: +91 70008 04695
• We usually respond within 24 hours.
[12:31 pm, 26/5/2025] Suraj Kag: ✅ 1. General Use
• Shefie is an online fashion store operating 24/7.
• By using our website, you agree to comply with all applicable laws and these terms.
• We reserve the right to modify our services, policies, and these terms at any time.
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👤 2. Account Responsibility
• You are responsible for maintaining the confidentiality of your account information.
• Ensure your information is accurate and up to date.
• Any activity through your account is your responsibility.
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🛍️ 3. Orders
• Orders can only be placed via our official website: www.shefie.com.
• Once an order is placed, you will receive confirmation via email/SMS.
• Orders can be cancelled only before they are dispatched.
• We reserve the right to cancel any order due to pricing errors, stock issues, or suspicious activity.
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💸 4. Pricing & Payments
• All prices are listed in INR (₹) and include applicable taxes.
• We accept prepaid (UPI, cards, wallets) and COD payments.
• COD has a flat ₹49 charge and is non-refundable.
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🚚 5. Shipping & Delivery
• We ship across India and offer 60–90 minute delivery in Indore.
• Pan-India delivery is done via third-party logistics.
• Shipping timelines may vary due to external factors.
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🔁 6. Returns & Refunds
• We accept returns for eligible products as per our Return Policy.
• Refunds are processed to the original payment method or via store credit.
• COD charges and shipping fees are non-refundable.
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📦 7. Product Availability
• We try our best to keep stock updated, but items may go out of stock.
• In such cases, you may receive a partial shipment, refund, or exchange based on availability.
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📧 8. Communication
• By signing up or ordering, you consent to receive updates via email, SMS, or WhatsApp.
• You may opt out of marketing messages at any time.
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🔐 9. Privacy
• Your personal information is protected as per our Privacy Policy.
• We do not share your data with third parties without consent, except as needed for delivery or payment processing.
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❌ 10. Misuse & Restrictions
• Any misuse of the platform (fraud, fake orders, spamming, etc.) may result in account suspension or legal action.
• You may not copy or reuse content from the site without permission.
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🧑⚖️ 11. Governing Law
• These terms are governed by Indian law.
• Any disputes will be resolved in the courts of Indore, Madhya Pradesh.
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📞 12. Contact Us
For any questions regarding these terms, contact our support team:
• 📧 Email: support@shefie.com
• 📱 WhatsApp: +91 70008 04695
